Refund and Return

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

• Certain items such as intimate apparel, swimwear, and personalized/customized products may not be eligible for return due to hygiene or customization reasons. Please check the product description for specific return eligibility details.

2. Initiation of Return:

• To initiate a return, please contact our customer service team within [insert number] days of receiving your order. You can reach us via email at [insert contact email] or by phone at [insert phone number]. Please provide your order number and details of the item(s) you wish to return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective product).

• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s). We are not liable for items lost or damaged during the return shipping process.

4. Refund Process:

• Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.

• If your return is approved, your refund will be processed and applied to the original method of payment within [insert number] business days. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card company’s processing time.

5. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) separately.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue by providing a replacement, exchange, or refund, as applicable.

7. Non-Returnable Items:

• Certain items may not be eligible for return or refund, including:
  • Gift cards
  • Final sale or clearance items
  • Items purchased with promotional discounts or coupons

8. Contact Us:

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at hello@jahzapparel.com. Our dedicated customer service team is here to assist you.

Thank you for choosing Jahz Apparel. We appreciate your business and look forward to serving you again in the future!

Jahz Apparel